At Blue Mountain Animal Clinic, our top priority is the health and well-being of your beloved pets. We are committed to providing exceptional veterinary care in a safe and stress-free environment for all our clients and staff members. To ensure a positive experience for everyone, we have established this Client Code of Conduct Policy. By signing this policy, you acknowledge your acceptance of the following guidelines:
Respectful Care Environment
You can expect to be treated with respect, courtesy, and kindness by all our staff members. We aim to provide a welcoming environment where every client feels valued and comfortable.
Clear and Open Communication
Our team is committed to clear, professional communication. We're here to listen to your concerns, answer your questions, and ensure your pet’s needs are thoroughly understood and met.
Safe and Compassionate Care
The safety and well-being of both our patients and staff are our top priorities. We maintain a calm, caring atmosphere where every pet and person is treated with the utmost care and kindness.
Expert Guidance and Support
You can count on us for expert guidance and clear instructions to care for your pets. Our team is dedicated to supporting you in every step of your pet's treatment plan, including medication, follow-ups, and care at home.
Respect for Your Time
We strive to run efficiently and respect your time. We encourage arriving on schedule to ensure your appointment goes smoothly and that your pet receives prompt and thorough attention.
Confidentiality and Privacy
Your privacy is of the highest importance to us. We ensure all personal information and discussions about your pet's care are kept confidential and handled with discretion.
We kindly ask that you extend the same level of respect, courtesy, and professionalism to our team, ensuring a positive and productive experience for everyone involved.